Development and testing of the questionnaire to assess patient satisfaction at the satellite polinics located at Binh Chieu ward medical station, Thu Duc district, in Ho Chi Minh City

Abstract

Every year, according to the regulations of the Ministry of Health about hospital quality ratings, including questionnaires to assess patient satisfaction. In fact, the Ministry of Health questionnaire applies to patients who come to the hospital for medical examination and treatment, so it is not appropriate to apply the survey at the polyclinics. This study aims to develop and testing a set of assessment tools for patients’ satisfaction when visiting and treating at polyclinics. Cross-sectional study conducted over 300 outpatients at the satellite polyclinic in Binh Chieu ward in August, 2018. Data collection data by Epidata 3.1, analyzed by STATA14.0. The fnal set of tools includes 39 subsections / questions divided into 7 elements. The results show that these 7 factors explain 76.53% variation of data. The regression model shows that the overall satisfaction variable is
statistically signifcant with the remaining 7 factors, meaning that 100% variation of the variance of general satisfaction is explained by 7 factors that constitute the scale. The analytical results show that the statistical indicators reflect the validity and reliability of the toolkit all according to the recommendations of the literature.